Terms and Conditions

All course fees must be paid in full prior to the course commencement date via credit card (Visa or Mastercard), PayPal, or EFT.
Authorised instalment plans are available through a compliant third-party provider (ASIC and PCI DSS).
Course materials are released only after registration with the payment provider is confirmed.
Late or declined instalments incur a fee of AUD $15 + GST per declined transaction.
If instalments are dishonoured, the full outstanding balance becomes immediately due and payable. Additional administrative and/or debt-recovery costs may apply.

Refunds (where applicable) are processed within seven (7) days of a valid application.
For withdrawals, we will first attempt to transfer you to another course date before processing any refund.
Withdrawals must be advised in writing (letter, email, or the applicable refund form).
No refund applies once you have commenced your course/unit.
No refund applies where you do not obtain your qualification following assessment.
No refund applies for RPL assessments after enrolment where recognition resources and services have been supplied.
If we cancel a course, a full refund is provided automatically (no application required).

- Postponement: Requests made within ten (10) working days of accepting the letter of offer may be approved at the CEO’s discretion.
- Cancellation within 7 days of access: If you cancel after payment and acceptance of the letter of offer but within seven (7) calendar days of being given online access, an administration fee of AUD $450 + GST will be deducted.
- No refund after access: If you decide not to proceed after online access has been provided, no refund applies.
- Failure to notify within 7 days: If you do not notify cancellation within seven (7) calendar days of accepting the letter of offer, you remain liable for the full course fee.

Course fees are not transferable to another person.
We may modify policies, procedures, and these terms & conditions at our discretion. Changes take effect immediately upon posting or communication.

Shipping timeframe: Subject to stock, orders are typically delivered within ten (10) working days of payment confirmation. If delays arise, we will contact you.
Order cancellation: A 10% cancellation fee applies to cancelled product orders to cover preparation costs.
Faulty products: Notify us within seven (7) days of receipt. We will arrange a replacement. A faulty product is grounds for replacement, not refund.
Software & hardware returns: For stand-alone software or hardware (i.e., not bundled with training), no refunds are provided under any circumstances.

If you do not have a USI and request us to apply on your behalf, you authorise us to provide your personal information to the Student Identifiers Registrar for that purpose.
The Registrar may verify your identity via the Document Verification Service (DVS) or other authorised means.
We will securely destroy personal information collected solely for the USI application as soon as practicable after the application or when no longer required, unless lawfully required to retain it.
Collection, use, and disclosure of USIs are governed by the Student Identifiers Act 2014 and the Privacy Act 1988.

For any queries regarding payments, refunds, shipping, or USI matters, please contact our support team.